EXCHANGES & REPLACEMENTS
Juliette Armand products are manufactured in the GMP certified laboratory in Greece, Athens. However, in the rare chance that your product has a defect or arrived damaged, you can get an exchange or a replacement for up to 30 days from the date of receipt.
HOW TO MAKE AN EXCHANGE OR REPLACEMENT REQUEST?
- Products must have been purchased directly from https://juliettearmand.com.sg/. We cannot process requests for exchanges or replacements for products purchased from other retail outlets.
- Contact customer service at firstname.lastname@example.org within 30 days of receipt of items, and provide the following information: Order reference number and list of specific items you would like an exchange or a replacement (including its product numbers), as well as the following:
- a picture of the damaged packaging as well as the product if the item arrived damaged
- a written description of the defect
- specify if you would prefer an exchange or a replacement
- please note that you will need to pay for return shipping costs for exchanges or return of products during the warranty period
- Customer service will confirm receipt of your email and advise if your item is eligible for an exchange or a replacement. Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable.
- Once your return is received and inspected by our fulfilment centres (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days.
OUR PRODUCT RETURN/EXCHANGE LOCATION IS:
Juliette Armand SG
55 Serangoon North Ave 4 #01-11 S9 Building Singapore 555859
REFUNDS AND RETURNS
- Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
- Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer.
- We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.
- If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
- We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
- All refunds will be issued in the original form of payment or in JA Reward Points.